Terms of service

Last updated 15 October 2026

These terms cover your use of Upcertain, an uptime monitoring service operated by Innovation Insight ("we"). By creating an account you agree to them. If you use Upcertain for an organisation, you confirm you can accept these terms for it.

Early access

Upcertain is in early access. Billing is not enabled, and plans are assigned from your account settings or by us. We will tell you before any fees apply, and nothing is charged without your agreement. Features and limits may change while we build the product.

Your account

  • Keep your login and API keys safe. You are responsible for what happens under your account and keys.
  • Owners and admins decide who joins an account and what role they have.
  • Give us an email address that works, so alerts and account messages reach you.

Acceptable use

  • Only monitor websites, servers and services you own or are authorised to test.
  • Do not use Upcertain to overload, attack or scan systems, to send spam, or to break the law.
  • Do not try to access other accounts' data or get around plan limits and rate limits.

We may pause monitors, suspend an account or remove content that breaks these rules, and we will tell the account owner when we do.

Your data

You own the data you put into Upcertain. We use it only to provide the service, as described in the privacy policy. Owners can delete an account and its data at any time from the account settings.

Service availability

We work to keep Upcertain running and checking reliably, but the service is provided "as is" during early access, without a guaranteed level of uptime. Monitoring helps you find problems; it does not prevent them. Keep your own backups and escalation processes for critical systems.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost revenue or data, arising from your use of Upcertain or from missed, delayed or false alerts.

Ending your use

You can stop using Upcertain and delete your account at any time. We may end the service or an account with reasonable notice, or immediately for serious breaches of these terms.

Changes and contact

We will tell account owners by email before material changes to these terms apply. Questions go to upcertain-support@innovation-insight.com.